Gift Cards

KRYSTAL GIFT CARD FREQUENTLY ASKED QUESTIONS

Q: Where can I check the balance on my Krystal gift card?

A: We are working on a new feature that will allow you to securely check your balance online. In the meantime, please contact our customer support team, by filling out this form with your gift card number, and they will be happy to check the balance on your Krystal gift card or visit any Krystal restaurant location and a team member will be happy to check the balance on your gift card at the register, too. For balance inquiries, you can also check your receipt after a purchase.

 

Q: What do I do when my gift card is coming up as no balance or has an error after being swiped or cannot be read at the restaurant, but should have funds still on the card?

A: Sometimes a gift card’s magnetic stripe can be compromised, demagnetized and not able to be swiped correctly. Our restaurant teams can manually type in your gift card number on the register. If you have any further issues regarding your gift card, please contact our customer support team, by filling out this form with your gift card number, and they will be happy to check the balance on your Krystal gift card or help solve any other gift card related issues for you.

 

Q: I bought my Krystal gift card online from a third-party site, but only have a paper copy of it. Can I still use this?

A: We currently only sell Krystal gift cards at our restaurant locations and approved retail distribution outlets – we do not sell or cannot accept Krystal gift cards from online sources. You must present a plastic gift card, paper copies or certificates are not accepted.

 

Q: Where can I buy Krystal Gift Cards?

A: We currently only sell Krystal gift cards at our restaurant locations and approved retail distribution outlets – we do not sell or cannot accept Krystal gift cards from online sources. You must present a plastic gift card, paper is not accepted.

 

Q: Whom do I contact with questions related to my Krystal Gift Card?

A: For issues with any Krystal gift card purchased at a Krystal restaurant, please contact our customer support team, by filling out this form with your gift card number, and they will be happy to check the balance on your Krystal gift card or help solve any other gift card related issues for you.

 

Q: Where can I use my Krystal Gift Card?

A: Krystal gift cards can only be used to make purchases at participating Krystal restaurants in the United States. The card is not valid for purchases in other outlets and cannot be used to purchase another gift card.

 

Q: What should I do if my Krystal Gift Card is lost or stolen?

A: Krystal gift cards are to be treated as cash and will not be replaced.

 

Q: Do Krystal Gift Cards expire or lost their balance over time? My balance is $0 and I don’t remember using the card, what happened to my balance?

A: Please contact our customer support team, by filling out this form and be sure to include your name, phone number and full Krystal gift card number.