Privacy Policy


Thank you for visiting us online at At Krystal we strive to do everything we can to respect the trust you, our customers, have in our brand and our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy on the Internet, especially for children.

We are pleased to provide information to our site visitors about our online privacy policy. Please be assured that we use best efforts to protect the privacy of visitors to this web site.

1. Types of Information We Collect and How It Is Used

Krystal gathers only that personal information voluntarily provided by you.  This personal information may include your first and last name, address, email address and a phone number (standard text messaging rates apply to mobile phone use). For example, personal information may be collected from you in order to get your feedback on our web site and our products or to enter you in one of our contests or sweepstakes.

2. Sharing of Personal Information

Krystal may share personal information collected within the Krystal Family and with certain trusted partners. The Krystal Family includes our franchisees, our subsidiaries, our affiliates and certain key partners. Of course, any use of this information by us will comply with this policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you.

Companies may be engaged by Krystal to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

We do not sell, transfer or disclose personal information to third parties outside our Family. However, with your permission, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from our business partners. If you elect to receive such materials, we may share your personal information with certain key partners or we may choose to send a mailing or e-mail on behalf of the partners.

Krystal reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

3. Children’s Privacy Notice

We do not knowingly collect Personal Information online from children under the age of 13 without parental or guardian consent. Please contact us via the Contact Information provided below if you believe we may have collected such information without parental or guardian consent or other than in a manner authorized by law, and we will work to delete it.

4. Access

You are in control of any personal information you provide to us on-line. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us at the email or postal address listed below.

5. Cookies

“Cookies” are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies allow the web site to remember important information that will make your use of the site more convenient. Like most web sites, Krystal uses cookies for a variety of purposes in order to improve your on-line experience. For example, we track the total number of visitors to our site on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the site, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and sweepstakes and to help customize your experience at our site. We may associate personal information with a cookie file in those instances.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this web site.

6. Links to Other Sites

We may offer links to sites that are not operated by us. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies, and any information you submit to those companies is subject to their privacy policies.

7. Visiting Krystal’s Site from Outside the United States

If you are visiting Our Site or Social Media Page from outside of the United States or otherwise contacting or visiting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By providing your information, you understand that it may be transferred to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

8. Krystal Franchisee Web Sites

Many Krystal restaurants are owned and operated by franchisees, who are independent businessmen and women. Some franchisees also operate web sites. In many cases, franchisee sites follow this privacy policy. However, please review the privacy policy of each site to determine the privacy policies of that site.

9. Changes to our Privacy Policy

This privacy policy is effective as of September 25, 2013. From time to time, it may be necessary for us to change this privacy policy. If we change our policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our privacy policy. Krystal will not retroactively apply changes and will not alter how we handle previously collected information.  Your continued use of Our Site and/or provision of your information thereafter constitute your acceptance of such changes.

10. How to Contact Us

The Krystal Company
1455 Lincoln Parkway, Suite 600
Dunwoody, GA  30346


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