Name and Title

Douglas R. Pendergast

President & CEO

Doug Pendergast has spent his entire career making brands stronger, increasing profits and focusing on the bottom line. His award-winning track record in categories of franchisee satisfaction makes him a true leader in the industry. Doug encourages everyone to do more and go further to make a difference at The Krystal Company. 

Doug’s unique leadership skills come from positions as a Chief Franchising and Development Officer; Vice President of Corporate Strategy; Engagement Manager; and, as a Senior Product Engineer. 

Doug graduated with highest honors from Georgia Tech with a degree in Chemical Engineering and was a Presidential scholar. He also has an MBA from the Harvard Business School. 

Name and Title

Gary Clough

Chief Operating Officer

Clough has a strong record of success in the QSR (Quick Serve Restaurant) industry. Born into the family restaurant business, Clough graduated from Jacksonville University with a degree in Marketing and Management. He later began working from the ground up for a North Carolina-based Domino’s franchisee and ultimately became Director of Operations for 33 units.  After leaving Domino’s, Clough became Regional Director of operations for Boston Chicken where he opened 50 units in a five year period. 

In 1998, Clough joined RTM and later, was promoted to Vice President of Operations. When the company merged with Arby’s in 2005, Clough oversaw over 700 restaurants in the Midwest, which soon became the top performing region in the company. Promoted to SVP, he ran approximately 1/3 of Arby’s system with 380 company locations and 500+ franchisee locations in the South East. In the past 3 years his team was the best in the country in sales and profits.

In addition, Gary has been a Dale Carnegie instructor for the last 15 years.

As COO, Gary Clough will be responsible for all company store operations.

Name and Title

Brian Blosser

Vice President of Development and Construction

Brian Blosser has an eye on expansion of the Krystal brand, tackling each new store with a goal of ensuring consistency in the development process and improving company profitability. With over 30 years of experience in the QSR industry, Brian is responsible for increasing growth in multiple new franchise markets and has a goal of expanding the Krystal brand to 500 stores in the next five years. 

Brian started his career in sales and distribution for a company with operations throughout the midwest region of the United States. From 1999 to 2006, he owned and operated six restaurants in Northwest Ohio. He is responsible for opening more than 1600 franchises for his previous company from 2010 to 2012. 

Brian is a graduate of Akron University. 

Name and Title

Al Ryan

Vice President of Franchise Operations

Al Ryan comes to the Krystal team with over 30 years of experience in the restaurant business. He is responsible for supporting Krystal stores and making sure each team has what they need to provide a great Krystal experience. He is known for his consistency in operating processes and systems. 

Al is a former Vice President of International Operations for another restaurant company where he had oversight of franchise operations for 450 units in over 20 countries. 

Al studied Financial Reporting at Duke University’s Fuqua School of Business. 

Name and Title

Sloane Perras

Chief Legal Officer

Sloane Perras has a key role supporting and advising all core functions of the business. As the Chief Legal Officer of Krystal, Sloane is ultimately responsible for all aspects of legal practice, including franchise, IP, mergers and acquisitions, employment, litigation and vendor relationship management. 

Formerly the Acting General Counsel for Aaron’s, Inc. (“AAN”), a leader in lease ownership with over 2,000 stores in the U.S. and Canada, and Vice President, Assistant General Counsel and Assistant Corporate Secretary of Americold Realty Trust, the largest cold-storage warehouseman in the world and REIT,  Sloane has extensive experience supporting all levels of business operations, managing national class-action litigation, negotiating contracts, managing compliance of a REIT portfolio, environmental compliance and support of a robust franchise network.  She also has extensive experience supporting key logistics partners, handled international employment and litigation efforts and negotiated contracts all over the world. 

She has a B.S. in Finance from the University of Florida and a J.D. from the University of Georgia School of Law. 

Name and Title

Linda Philp

Chief Financial Officer

With 27 years of financial expertise under her belt, Linda Philp knows what works and more importantly, how much it costs. 

Linda played a key role as the Chief Financial Officer in a $1.7 billion publicly-traded company where she helped to turn around North American operations as well as a $400 million hotel company serving as Executive Vice President and Chief Financial Officer. Her experience in working with various brands throughout her career makes everyone breathe a little easier. 

Linda earned her Bachelor of Business Administration degree with a double major in Finance and Accounting, and later received her MBA from the University of Wisconsin - Madison.

Name and Title

Craig Barton

Chief People Officer

Craig Barton comes to Krystal with over 33 years of human resources experience and is known for his high level of commitment, energy and enthusiasm for the restaurant business. 

Formerly, Craig served as Director of Human Resources for a restaurant company covering 23 states and 2400 company and franchise restaurants in the Northeast and Midwest areas. In 2006, the company awarded Craig with the Outstanding Management Award, an award that recognizes individuals who best display the high standards, commitment and common sense business approach exemplified by the company’s founder. 

Craig is a graduate of Brigham Young University 

Join our E-club!

Put your inbox and text plan to good use. Sign up here and we'll send info, offers and more your way.